FMT
25/5/2022
PETALING JAYA: Cuepacs urged the government today to improve the immigration department’s (JIM) passport application system to ensure that it delivers a smooth and efficient service.
Its president, Adnan Mat, said adopting the latest system should help the department improve its services.
The umbrella body for civil service unions made the statement after outraged passport applicants complained about long waiting hours in queues from early morning at the home ministry’s (KDN) complex at Setia Tropika in Johor Bahru.Adnan also urged the government to increase the department’s manpower as soon as possible to avoid the Johor ruckus from happening again, adding that this was crucial as JIM had to expand its operational hours.
He also called on members of the public to refrain from taking to social media to vent their grievances over the department’s alleged failure in improving its services. He said their claims were baseless and tarnished the department’s credibility.Adnan explained that Cuepacs itself went to Johor to get the actual picture of what transpired, and learnt that the department had extended its operating hours for its services nationwide until 10pm. It had even opened up services in Peninsular offices on Saturdays until 12.30pm.
“Cuepacs would like to advise the public to plan their overseas travel and avoid making sudden holiday plans, since sudden and last-minute plans will create difficulties for many parties,” he added.
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